Customers must try on items wearing undergarments. Pearls must remain in perfect condition. Garments and Jewelry are non-refundable after 14 days of purchase date. If exchanged, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or shows signs of wear. Items must be in original condition and must not have been worn, altered or washed in order for credit. All tags must remain in place. Every garment shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. We suggest all items are tried on as soon as they are recieved to ensure you are able to return items within our 30 day time frame.